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Describe what you need in your own words. The assistant knows your company, your team, what agents can do today and which models this account can use. It asks a few questions and then proposes the agent; you can ask for changes.
Read: list and read messages. Respond: also reply and send from this address.
The model is the agent's brain. Stronger models think better and cost more per message; fast models are fine for routine work.
The agent reads these at the start of every piece of work. Agents add lessons themselves when you give feedback; you can also teach one directly or remove one that is wrong.
Nothing learned yet.